Shipping

Refunds & Returns

Products

Orders

How do I place an order?

Simply browse our collection, choose your favourite item and add it to your cart. Once you’re happy, proceed to checkout and follow the steps to complete your order.

Can I change or cancel my order?

We begin processing orders quickly to ensure fast dispatch. If you need to make changes or cancel your order, please contact us as soon as possible and we’ll do our best to help.

How will I know my order has been received?

Once your order has been placed, you’ll receive an order confirmation email containing your order details. If you don’t receive this email, please check your spam folder or contact us.

Shipping & Delivery

How long does delivery take?

Most orders are dispatched within 24 hours. UK First Class deliveries typically arrive within 1–2 working days, while Signed For deliveries usually arrive within 2–4 working days.

Do you offer tracked delivery?

Yes. Tracking information will be provided where available and you will receive an email once your order has been dispatched.

Do you ship internationally?

Yes, we ship worldwide. International delivery times and costs vary depending on the destination. Please contact us if you would like a shipping quote.

Returns & Refunds

Can I return my order?

Non-personalised items can be returned within 14 days of receiving your order, provided they are unused and in their original condition.

Can personalised items be returned?

As personalised products are made specifically for you, we cannot accept returns unless the item is faulty, damaged, or incorrect.

How long does a refund take?

Once we receive and inspect your return, refunds are typically processed within 3–5 working days back to your original payment method.

Products & Personalisation

How do I personalise my item?

Most products include a personalisation box on the product page where you can enter names, dates, messages, or other custom details before adding the item to your basket.

Will my personalised item look exactly like the preview?

We aim to produce every item exactly as requested. Please double-check spelling, dates, and personalisation details before placing your order, as these will be used exactly as entered.

What if my personalised item arrives damaged or incorrect?

If your order arrives damaged, faulty, or doesn’t match your personalisation request, please contact us within 14 days and we’ll work quickly to resolve the issue.

Phone Cases

What phone models do you support?

We offer cases for a wide range of Apple, Samsung, Google Pixel and other popular smartphone models.

Are the designs printed directly onto the case?

Yes. Our designs are professionally printed to provide a durable, high-quality finish.

Are the phone cases protective?

Yes. Our cases are designed to help protect your phone from everyday bumps, scratches and wear while showcasing your personalised design.