Terms & Conditions

1. About us

This website, sezzar.com, is operated by Shaun Henry trading as Sezzar (“Sezzar”, “we”, “us”, “our”). Address: Meridian Court, London, SE6 1LB Email: info@sezzar.com These terms apply to every order you place with us. Please read them before ordering. By placing an order you agree to these terms.

2. Our products

We sell personalised gifts including phone cases, mugs, clothing, hats, tote bags, shin pads and similar items. Product images are for illustration. Colours may vary slightly between screens and printed or embroidered products, and small variations in print or stitch position are normal for personalised items. Where a product page shows a preview of your personalisation, it is a guide only. The finished item will follow the text, images and options you provide as closely as possible.

3. Your personalisation and uploaded images

• You are responsible for checking that all names, numbers, text, spelling, colours, sizes and phone models are correct before you place your order. We produce your item exactly as entered.
• By uploading an image or text, you confirm that you own it or have permission to use it, and that it does not infringe anyone else’s rights (including copyright, trade marks and image rights).
• We may refuse or cancel any order containing content that is offensive, unlawful, or that infringes third-party rights. If we do, we will refund you in full.
• Low-resolution images may print less clearly. We may contact you if we think an image is unsuitable, but we cannot guarantee the quality of images you supply.

4. Prices and payment

All prices are shown in pounds sterling (£). Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. Payments are processed securely by our payment provider; we do not see or store your full card details. If we have made an obvious pricing error, we will contact you before processing your order and you may cancel for a full refund.

5. Your order and our contract with you

After you place an order you will receive an email confirming that we have received it. Our contract with you is formed when we dispatch your order. If we cannot accept your order (for example, because an item is unavailable or there is a problem with your personalisation), we will tell you and refund any payment in full.

6. Changing or cancelling an order

Because items are made to order, please contact us as soon as possible at info@sezzar.com if you need to make a change. We will try to help, but once production has started we may not be able to change or cancel a personalised order.

7. Delivery

We aim to dispatch most orders within 24 hours (working days). Estimated delivery times and costs are shown on our Delivery Information page and at checkout. Delivery times are estimates and can be affected by the carrier. The item becomes your responsibility once it has been delivered to the address you gave us. Please make sure your delivery address is correct.

8. Returns and cancellations

Personalised items: Items made to your specifications or clearly personalised are exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We cannot accept returns of personalised items for change of mind. This does not affect your rights if an item is faulty, damaged or not as described (see section 9). Non-personalised items: You may cancel within 14 days of receiving your order without giving a reason. Tell us by emailing info@sezzar.com, then return the item within a further 14 days, unused and in its original condition. Unless the item is faulty, you pay the cost of returning it. We will refund the price and standard delivery charge within 14 days of receiving the item back (or proof you have sent it). Full details are on our Returns & Refunds page.

9. Faulty, damaged or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If an item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible, and within 30 days of delivery, with your order number and a photo of the problem. We will offer a replacement or a refund. If the error was caused by details entered incorrectly at checkout, we may not be able to offer a free replacement, but we will always try to help.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses (our products are for domestic and private use). Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

11. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, severe weather or supplier problems. If this happens, we will let you know and you may cancel for a refund of anything not yet delivered.

12. Your personal information

We use your personal information only as described in our Privacy Policy.

13. Complaints

If you are unhappy with anything, please email info@sezzar.com. We aim to reply within 24 hours on working days and will do our best to resolve things quickly.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

15. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.